Experts In Residence: Managing Conflict
Published 19 February, 2020
The VMDO Experts in Residence program provides Victorian music businesses with access to one-on-one expert advice in a variety of business fields. Our next Experts in Residence session will be a group workshop about managing conflict.
The Managing Conflict workshop was selected after receiving feedback from previous EIR participants, about experts they would like to learn from in the future.
This workshop is also a response to key findings in the forthcoming report Career Paths: The Victorian Music Business Career Life Cycle. By providing industry professionals with opportunities to improve their interpersonal skills and address conflicts, it is likely they will be better equipped to shape healthier work environments around them.
There are many situations in the music industry where challenging conversations and conflict can arise. Emotions can run high under pressure.
Moderated by Jill Noble, who has 17 years of HR and consulting experience, this interactive and thought-provoking workshop will teach you how to deal with your own emotions and with difficult, emotional and sometimes unreasonable people and situations.
Objectives
In this conflict management program, you will learn how to:
understand what causes people's difficult behaviours
keep your cool under pressure
use listening skills to get the information you need to help the people you work with
maintain a positive state of mind and not take work related conflict home
diffuse aggressive behaviours
confidently and assertively manage difficult situations
negotiate satisfactory outcomes
ICML training - interactive and engaging experiences
Institute for Communication, Management and Leadership (ICML) offer a fresh approach to training. The sessions are dynamic and engaging based on best practice adult learning techniques.
Note: The VMDO Experts In Residence program is targeted towards Victorian business professionals, currently working in the music industry.
Jill Noble - Facilitator
Jill has over 17 years of international experience in the HR and careers sector and in consulting. Since 2004, her primary focus has been on personal, professional and career development with new managers, team leaders and leadership groups. Jill works one-on-one basis with individuals, as well as group facilitation. In February 2019, Jill facilitated the Unconscious Bias workshop for the VMDO, which was well received by industry participants.